Operational policy
Technical Support Policy
Technical support is provided as a separate one-off or subscription service with a scope defined in advance.
What support may include
- Monitoring and technical checks.
- Updates and corrections.
- Content and integration maintenance.
- Analysis and resolution of reported issues.
What is not automatically included
New functionality, redesign, recovery after third-party intervention, external provider issues, and work beyond the agreed scope are assessed separately.
Response and priority
Response time depends on the agreed support level, issue severity, and available access. Response means the start of investigation, not a guaranteed final resolution time.